Customer Service

PLEASE NOTE: We will be closed for the last two weeks of July 2010. Thanks for your patience!

Treasured Gifts and Collectibles has a firm commitment to exceptional customer service and it is our #1 priority! We want to provide our customers complete satisfaction. Every time. Guaranteed. We hope your shopping experience is very enjoyable and easy, so you'll want to shop with us again! Please feel free to drop us an email to share your thoughts on the site, all comments welcomed.

Our customer service page provides detailed information on anything from SHIPPING AND HANDLING RATES to ACCEPTED PAYMENT METHODS and is summarized below so you can easily click on the link and quickly jump to the information desired. Please contact us if there is any other question, comment or information that is not included on this page. We would be more than happy to answer your question(s)!

Using Our Website

Browsing Our Catalog

It's so EASY! You can use the navigation at the left which lists our products by category. When you click on a category, you'll usually find that the category has been broken down into sub-categories which will help you pinpoint the item you are looking for more quickly. You'll find our products are categorized three different ways: by CATEGORY, such as PERFUME BOTTLES; by THEME, such as CAT; or by COLLECTION, such as WILD BRYDE JEWELRY. We also have featured products and categories on our homepage that change often. Please don’t forget to use the important links located on the green bar just below our logo! Of course, you can always do a search of our entire site using the advanced search option at the top of any page.

Why Register On Our Site?

You DON’T need to register on our site to make a purchase, but it is recommended. By registering you are initiating an account that only you may access. You may access your account by using your email address and a password that you have created. Only you will have access to this information. Your account will only contain an address, email address and order history. We DO NOT store sensitive information, such as credit card numbers on our site. To register, simply click on My Account and you will be provided with a direct link that will walk you through the process. Registering will provide you with great benefits when shopping on our site, including:

• Order History
• Verify order status
• Checkout more quickly
• Special email promotions for REGISTERED users

Remember, you can still sign up for our email NEWSLETTER (on the home page) without making a purchase, but to receive 15% off your first purchase, YOU WILL NEED TO REGISTER AND CREATE AN ACCOUNT.

Placing An Order

We currently only accept secure online ordering, fax or mail orders please. Our convenient shopping cart allows you to easily add items and remove items. You can check the shipping charges after each change to the cart by entering your zip code in the shipping calculator (this only works for orders shipped within the US). For orders to CANADA, you’ll need to contact us first for shipping rates and details.

You can checkout at anytime by going to your shopping cart and clicking checkout or by clicking the checkout button located at the top of each page. During checkout, you will be redirected to a secure webpage to complete your payment information. For more information about security and protecting your privacy, please refer to our STORE POLICIES page.

Accepted Payment Methods

We currently accept VISA, MASTERCHARD, AMERICAN EXPRESS, DISCOVER CARD, eCHECKS, PAYPAL, PERSONAL CHECKS, MONEY ORDERS/CASHIERS CHECKS. Payments are processed using Paypal’s secure servers, but no sensitve information is stored locally at TreasuredGiftsCollectibles.com and your credit card information is never disclosed to us. Anytime you make a purchase at TreasuredGiftsCollectibles.com you will be transferred to a secure SSL encrypted page on our site (NOT Paypal) where you can complete your payment securely. You simply input your credit card information and have the comfort of knowing that the processing is done by the leading online payment processing company. You are protected 100% of the time! REMEMBER NO PAYPAL ACCOUNT IS REQUIRED TO MAKE YOUR PURCHASE! If you do have a paypal account, you can certainly pay using the traditional method and you’ll be offered that option at checkout.

Order Confirmation

The final step in the order process. All orders submitted online are immediately confirmed via email. You will be emailed an invoice of your purchase(s), including your total. If you do not receive an email confirmation, then we did not receive your order, you have either typed in your email address on the order form incorrectly, or your spam filter is preventing the email from entering your INBOX. Please contact us if you don’t receive a confirmation email!

Shipping Fees

Shipping Details and Rates

We ship all domestic orders directly from our CENTRAL POINT, OREGON location. We DO NOT use a drop ship service for any of our items. For the best shipping service possible, we ship via THE UNITED STATES POSTAL SERVICE (USPS). You can choose 1ST CLASS, PRIORITY, EXPRESS or PARCEL POST. All shipments include a delivery confirmation tracking number. Orders $100.00 and under will receive FREE insurance. Insurance is optional for orders over $100.00 and is paid by the customer. We currently only ship within the UNITED STATES and CANADA. If you are an international buyer interested in purchasing from us, we can usually make an exception and ship to you. Please contact us first and provide information on which item(s) you want to purchase and we will provide a shipping fee quote. Canada and all other international orders are subject to different rates than listed on our site.

We have tried to simplify our rates. We feel flat rate fees are the most fair to our customers, whether you’re located in CA or NY. Actual USPS shipping charges are often HIGHER than the charges we have listed. Actual USPS shipping charges are based on the origin zip code, and then a combination of the destination zip code and the package's actual weight. See table below for our current shipping rates. In most cases, we don’t charge for handling.

DOMESTIC SHIPPING CHARGES

Level	1st Class Mail (3-7 days)	Priority Mail (2-5 days)	Express Mail (1-2 days)
Up to $15.00	$5.95	$6.95	$22.95
15.01 to 25.00	$6.95	$7.95	$22.95
$25.01 to $50.00	$7.95	$8.95	$24.95
$50.01 to $75.00	$8.95	$9.95	$26.95
$75.01 to $99.00	FREE	FREE	$28.95
$99.01 to $150.00	FREE	FREE	$32.95
$151.00 to $200.00	FREE	FREE	$39.95
$201.00 to $250.00	FREE	FREE	$49.95
$251.00 to $300.00	FREE	FREE	$59.95
$301.00 to $400.00	FREE	FREE	$69.95
$400.00 and up	FREE	FREE	VARIES

Shipping Time

Shipping normally takes 2-8 days depending upon your location and which service you chose. Please allow 1-2 BUSINESS DAYS for order processing (not including actual ORDER DATE) from receipt of your credit card, eCHECK or money order payment. Check payments are subject to a clearance period of 7-10 days from date of receipt before shipment will commence.

If you need your package within a specific of amount of time, please email us with the details, so we can assist you.

**IMPORTANT NOTICE: Our prices for "next day" shipping is called Express Mail and it is NOT next day to all locations! For some locations, it will be 2ND DAY delivery. If you need GUARANTEED NEXT DAY delivery, please email us for a quote.**

Please visit our STORE POLICIES page for more details on our Shipping Policy.

Returns and Exchanges

Our Return Policy

Each of our products come with a 100% satisfaction guarantee or your money back! Simply return the item(s) within 30 days from the date it was received and we will refund the purchase price. If there was a manufacturer's defect with the item(s), then the entire cost of the item(s), plus shipping charges will be refunded, or you may also choose for us to replace and ship a new item(s). If you simply changed your mind or did not like the item(s), ONLY the price of the item(s) will be refunded. Please be sure to keep all products boxes and the box the order came in, until you are sure that you are keeping the item(s). Below are the simple set of guidelines we ask of you to ensure your return process is easy and prompt:

• Send us a brief email stating why you are returning the item(s)
• Return the item(s) in the same product box and shipping box they came in
• Include a copy of the original invoice or the order number
• Returns should have tracking number and insurance and be shipped via USPS
• All returned items must be in their original condition with tags still attached

Where do I send my return or exchange?

Please send your return or exchange to:
Treasured Gifts and Collectibles
893 Mendolia Way
Central Point OR 97502

When will my credit card be refunded for my return?

Once your package has been received at TreasuredGiftsCollectibles.com, your refund will be processed in the original form of payment within 2-3 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Product Information

About Our Products

We offer only the highest quality products and many are brands you know and love. These products are shipped directly to us from the manufacturer or wholesaler. We DO NOT use a "middle man". They are then checked thoroughly for defects in quality or craftsmanship to ensure you receive a "perfect" product. We have a great PRODUCT GUARANTEE policy! As we stated in our return policy, all of our products come with a 100% satisfaction guarantee or your money back! Simply return the item(s) within 30 days and we will refund the purchase price. If the there was a problem with the item, then the entire cost of the item, plus shipping charges will be refunded, or you may also choose for us to replace the item. Please visit the STORE POLICIES page for more detailed information on our Return Policy

Product Availability

We strive to bring you today’s latest gifts and collectibles at the best possible price. In order to do this, we replenish our inventory constantly. Despite our efforts to synchronize our inventory across all sales channels, some items that appear on this site may occasionally be out of stock. Should your order include an item that is out of stock, we will notify you within 24 hours and refund the amount back to your account. We will also notify you of the item’s future availability. If you did see an item that was listed on our site, but it’s not currently listed, that means it is most likely backordered. If you would like to be added to a waitlist for an item(s), please contact us via email with the details. This is recommended, as many of our best sellers sell out very quickly after being added back onto our site.

Low Price Guarantee

It is our goal to provide the finest quality products with exceptional customer service at a fair and reasonable price. We understand however that pricing on the internet is very competitive and we will strive to ensure that our price is the fairest possible. If you find a product of ours that is priced lower on a retail competitor's website, we will match that price AT THE TIME OF SALE only. In your price comparison, care has to be taken to make sure that shipping costs are properly calculated, since we include free shipping with a lot of our products. The product(s) has to be available and stocked by the retail company with whom you are comparing our products. The bottom line is that we want to earn your business both on a price standpoint as well as with superior customer service! Please email us with the details prior to placing your order to take advantage of our low price guarantee. We will then verify that the item is the same and let you know how the price discount will be taken off your order.

Promotions

You may have noticed the great promotions we have to offer that are featured on our homepage! Here are the details:

Free Shipping

While our rates are already great, this offer gives you FREE SHIPPING on orders over $75.00 (this is the official promotion - the correct promotion may not updated on all web pages)! There is NO CODE needed for this discount. It’s automatically applied and is only available for 1st Class and Priority shipping. There is no discount available for Express shipping.

10% Off Purchases

This offer is for 10% OFF a purchase of $75.00 or more. This can be combined with the free shipping offer but not with any other discount offer, such as 15% Off First Purchase.

As you checkout, please enter CODE: 10AUG

FREE Gift With Every Purchase

You’ll receive a complimentary gift with EVERY purchase! Our way of saying we so appreciate you choosing to place an order with us. There is no code needed for this offer and it can be combined with another offer.

15% Off First Purchase

We want to encourage our new customers to subscribe to our email newsletter! It contains important product promotions, information and upcoming products we will soon be adding to our site. What a great incentive, 15% OFF your first purchase! Our way of saying thank you for giving us a chance to be one of our favorite shopping sites! This can be combined with the free shipping offer but not with any other discount offer, such as our 10% Off $75.00 Purchase. YOU WILL NEED TO REGISTER ON OUR SITE AND CREATE AN ACCOUNT TO TAKE ADVANTAGE OF THIS OFFER. (You can just signup for our newsletter, at the bottom of the page, but the coupon will not work without creating an account and in doing so you are automatically put on our newsletter customer list. Newsletters are sent out monthly.)

As you checkout, please enter CODE: NEW15

$3.95 Flat Rate Shipping for Jewelry Purchases

Since jewelry is characteristically lightweight, we feel the flat rate shipping we charge for our other products is unfair for jewelry purchases. Because of this we are offering $3.95 flat rate shipping for up to FIVE pieces of jewelry, regardless of order total. If you plan on ordering more than FIVE, please contact us, so we can let you know if there will be any additional shipping charges. The FREE SHIPPING offer also applies to jewelry if your purchase is over $75.00.

There is no code available for this offer. You must mention it when you place your order and we will then send you a credit.

SUMMER SPECIAL: 20% OFF orders of $50 or more plus FREE Gift Wrapping!

This offer is for 20% OFF a purchase of $50.00 or more. This can be combined with the free shipping offer but not with any other discount offer, such as 15% Off First Purchase. FREE GIFT WRAPPING: Yes, we offer free gift wrapping on any size purchase as long as the order is being shipped to a recipient other than yourself. The service is offered as you checkout and there is no code needed.

As you checkout, please enter CODE: 20SUMMER10

Contact Information

Customer Service

Regular Hours: Monday-Thursday 9:00AM-5:00PM Pacific Standard Time
Phone: 1-541-944-2989 (this is not a customer/order hotline)

We are always available by email, 24/7: Email: treasure@charter.net

Mailing Address:

Treasured Gifts and Collectibles
893 Mendolia Way
Central Point OR 97502

My Account

Order Status

To obtain the status and/or shipment tracking of an order, enter your 10-digit order confirmation number and click Go!.

Confirmation Number:

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